The issue with DMs not sending has been resolved. We are still following a bug in the Meta comments API that is preventing us from sending comment replies.
Posted Apr 25, 2026 - 23:22 EDT
Update
We've identified an issue with comment replies not sending. This appears to be related to the same original issue around the Meta comments api. We're still working with Meta to resolve the underlying issue.
We continue to monitor the situation closely and are working on retroactively sending DMs.
Posted Apr 25, 2026 - 17:01 EDT
Monitoring
We've deployed a temporary fix and DMs should be sending again. We're still working with Meta to resolve the underlying issue.
We continue to monitor the situation closely and are working on retroactively sending DMs.
Posted Apr 25, 2026 - 14:25 EDT
Update
We're still seeing errors with DM sending on Instagram. Since our last update, we've been in direct contact with Meta and are working to get this escalated to the appropriate team as quickly as possible for resolution.
We'll continue to share updates here as soon as we have more information, or every 4 hours.
Posted Apr 25, 2026 - 11:15 EDT
Update
We're continuing to see errors for DM sending on instagram. The issue has been reported to Meta, and we’re monitoring it while awaiting their response.
We’ll share updates here as soon as more information is available or every 4 hours.
Posted Apr 25, 2026 - 08:36 EDT
Identified
We've identified an issue with the Meta API and have reached out to them. We're awaiting a response back.
Posted Apr 24, 2026 - 20:25 EDT
Investigating
Our engineering team is investigating Meta errors preventing DM sends and is actively investigating the root cause right now. We’re working as quickly as possible to resolve it and update status as we know more.
Posted Apr 24, 2026 - 20:02 EDT
This incident affected: Grocers List Platform (API, Webhooks) and Vendor Services and Integrations (Meta APIs).