We are noticing some accounts are now successfully sending comment replies, though Meta still needs to fully resolve the issue. We are working with Meta Support to work towards a resolution promptly.
Please note that even though comments are not sending reliably, we have not observed any issues with sending DMs.
We will continue to post updates on this incident as we learn more.
Posted Oct 14, 2024 - 07:16 EDT
Investigating
We have observed that comment replies for Instagram Comment For Recipe are not sending as expected. This is a bug within the Instagram API platform that requires Instagram's attention to resolve. We will continue to post updates as we learn more.
Posted Oct 13, 2024 - 16:02 EDT
This incident affected: Vendor Services and Integrations (3rd Party Vendor Services).