Third Party Vendor Service Disruptions

Incident Report for Grocers List

Resolved

This incident has been resolved. Please see here for more detail on our vendor's outage https://status.heroku.com/

Posted Feb 17, 2026 - 22:08 EST

Update

Heroku Update: Applications are beginning to recover after the recent infrastructure change was rolled back. We continue monitoring the services and are seeing positive results.

We'll provide an update in 30 minutes or sooner if additional information becomes available.

Follow the vendor incident here for more in depth detail https://status.heroku.com/

Posted Feb 17, 2026 - 22:06 EST

Monitoring

Monitoring the application while 3rd party vendors fix the root cause.

Posted Feb 17, 2026 - 21:47 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 17, 2026 - 21:46 EST

Investigating

We are experiencing service disruptions originating from a third party vendor. We are investigating and will update as we learn more. Where possible, we advise not posting new content until we update status.

Posted Feb 17, 2026 - 20:52 EST

This incident affected: Grocers List Platform (API, Webhooks) and Vendor Services and Integrations (Heroku).