Our team has deployed a fix and will continue to monitor the situation. DM's are now sending.
Posted Jul 10, 2024 - 23:07 EDT
Investigating
Issue: Creators are experiencing difficulties sending Direct Messages (DMs) through Meta's Graph API for Instagram.
Current Status: Our engineering team is actively monitoring the situation and investigating the root cause of the issue.
Action Plan: Once the Instagram API is operational, the team will initiate a scan to ensure that all followers who were supposed to receive a DM during the API downtime have their messages successfully processed, unless they already received it.
Posted Jul 10, 2024 - 21:51 EDT
This incident affected: Grocers List Platform (API, Webhooks) and Vendor Services and Integrations (3rd Party Vendor Services).